RETURN & REFUND POLICY

We ship to Canada & U.S. only

Domestic and International Shipping is provided by Canada Post, until further notice.

Must purchase products online

 

For curbside pick up visit Eye Candy Lash Academy

Pick up hours are from Tuesday to Friday 10 am - 5 pm

Lost Merchandise: that ALL packages will be mailed via Canada Post service. All orders will be shipped out MONDAY to FRIDAY, during regular business hours. It may take 1-2 BUSINESS DAYS to process all orders. Val Yoom is not responsible for any lost or stolen goods with mailing service. Once the package leaves our facilities, any issues are between the customer and the shipping service chosen. Val Yoom Inc. emails all tracking information to the email on file, please be sure to keep your account information updated. To protect against loss or theft, select a secure address for package delivery.

 

All customers are responsible for Import Charges if ordering from OUTSIDE of CANADA. SHIPPING ADHESIVE During our warm & humid summer days, our adhesive cannot ship over the weekend. Orders for adhesive must be placed by Thursday 1 PM CST to be shipped that week. Any orders placed on Friday (or Thursday afternoon) will be held and shipped on Mondays.

Returns/Refunds:  Products must be unopened and not used to receive a refund.

We do not accept returns or refunds for adhesives and tweezers. 

All tweezers have been hand-tested to ensure quality before being sold. 

 

For other products: 

Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please return within 7 days of delivery to receive a refund or exchange. A return label will be provided. After 7 days, the product is nonrefundable.

If you are unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to 7 days from delivery for a full refund or exchange. All refunds will be credited back to the original payment method. Val • Yoom is not responsible for covering these shipping costs.

RETURN ADDRESS

VAL YOOM INC.

1328 PORTAGE AVENUE

WINNIPEG, MB R3G 0V2

CANADA

 

For local pick up visit the Eye Candy Lash Academy 

ADDRESS:

Eye Candy Lash Academy

1328 PORTAGE AVENUE

WINNIPEG, MB R3G 0V2

CANADA

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Warning: The products sold on this website are for professional use only. Applying these products improperly could harm the human body. All products on this site should only be applied by a person that has been properly trained in accordance with local laws and regulations. Do not attempt to use these products if you have not been properly trained. Purchasing products on this website is an agreement that you take on all liability with the use of this product.

Copyright © 2019 VAL YOOM BEAUTY INC. , CANADA All Rights Reserved.

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